Shipping & Delivery Policy

 

Vseebox Depot provides free standard shipping on all orders. We currently sell and ship exclusively within the United States.

Free U.S. Shipping

All eligible orders receive free standard shipping with no minimum purchase requirement.

We do not currently ship internationally. Orders submitted with an unsupported international shipping address may be canceled and refunded.

Order Processing

Orders are typically processed within 24–48 hours after payment has been successfully received and the order has been confirmed.

Our fulfillment team processes and ships orders Monday through Saturday, excluding major holidays. We do not ship on Sundays.

Orders placed late on Saturday or on Sunday will begin processing on the following Monday. Orders requiring payment, identity, address, or fraud-prevention verification may require additional processing time.

Processing time is separate from carrier transit time.

Estimated Delivery Time

After an order has been processed and accepted by the shipping carrier, standard delivery normally takes approximately 2–5 business days, depending on the destination and carrier service.

The complete estimated timeline is:

• Processing: Approximately 24–48 hours

• Carrier transit: Approximately 2–5 business days after shipment

• Shipping cost: Free

Delivery estimates are not guaranteed arrival dates. Weather conditions, holidays, carrier disruptions, regional delays, natural disasters, and other circumstances outside our reasonable control may affect delivery.

Shipping Carriers

Orders are shipped using UPS or USPS. The carrier is selected based on the shipping destination, package requirements, and available delivery service.

Customers cannot always select a specific carrier. If an order is being delivered to a post office box, USPS may be required.

Tracking Information

Once your order has been shipped, tracking information will be sent to the email address or phone number provided during checkout.

Tracking information may require up to 24 hours after shipment to display movement or become active on the carrier’s website.

Customers are responsible for monitoring tracking information and ensuring that someone can safely receive the package when necessary.

Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the following information carefully before submitting an order:

• Recipient’s full name

• Street address and unit or apartment number

• City, state and ZIP code

• Email address

• Phone number

If you notice an address error, contact support@vseeboxdepot.net immediately. We will attempt to update the order, but address changes are not guaranteed after an order has entered processing or been transferred to the shipping carrier.

Vseebox Depot is not responsible for delays caused by incomplete or incorrect information submitted by the customer.

If a package is returned to us because of an incorrect address, missing apartment number, refused delivery, or other customer-provided address issue, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply before the order is shipped again.

Order Cancellations

Cancellation requests should be emailed to support@vseeboxdepot.net as soon as possible.

Because orders are processed quickly, we cannot guarantee that an order can be canceled or changed after it has been submitted. An order cannot normally be canceled after it has been fulfilled or accepted by the shipping carrier.

If the order has already shipped, the customer may request a return after delivery in accordance with our Returns, Refunds & Limited Warranty Policy.

Shipping Delays

Carrier delays can occasionally occur after an order has left our facility. These delays may be caused by weather, holidays, service interruptions, high shipping volume, transportation problems, or other circumstances outside our control.

If we become aware that we cannot ship an order within the timeframe originally advertised, we will notify the customer and provide the option to accept the delay or cancel the unshipped order for a prompt refund, as required by applicable law.

A delayed package is not automatically considered lost. We may need to contact UPS or USPS and allow the carrier an opportunity to locate and deliver the shipment.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check around your property, mailbox, front desk, parcel locker, and other secure delivery locations.

3. Ask household members, neighbors, building management, or reception staff whether they accepted the package.

4. Allow up to 24 hours, as some carrier delivery scans may appear shortly before the package is physically delivered.

5. Contact us at support@vseeboxdepot.net if the package still cannot be located.

Vseebox Depot will contact UPS or USPS and request a carrier investigation when appropriate. Carrier investigations and response times vary.

We may request the customer’s cooperation, confirmation of the shipping address, or other supporting information during the investigation. A replacement or refund cannot be guaranteed before the carrier investigation and available delivery information have been reviewed.

After the investigation is completed, we will determine the appropriate resolution based on the carrier’s findings, delivery documentation, and applicable law.

Lost Packages

A package may be treated as lost when the carrier confirms that it cannot be located or delivered.

If tracking has stopped updating for an extended period, contact support@vseeboxdepot.net with your name and order number. We will contact the carrier and begin an investigation when appropriate.

Please do not submit multiple carrier claims for the same shipment, as this may delay the investigation.

Damaged Packages or Incorrect Items

Please inspect your order after delivery. If your package or product arrives damaged, incomplete, or incorrect, contact support@vseeboxdepot.net as soon as possible.

Include:

• Your name and order number

• A description of the issue

• Photographs of the shipping box

• Photographs of the shipping label

• Photographs or video showing the product or damage

Please keep the product, accessories, retail packaging, shipping box, and packing materials while the claim is being reviewed.

We will evaluate the issue and provide return, replacement, or refund instructions in accordance with our Returns, Refunds & Limited Warranty Policy.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages. Each package may have its own tracking number and may arrive on a different day.

Receiving only part of a multi-item order does not necessarily mean that an item is missing. Please review all tracking information included with the order before contacting customer support.

Returns

Shipping-related returns, prepaid return labels, refunds and warranty claims are governed by our Returns, Refunds & Limited Warranty Policy.

Do not return an order to the address displayed on its original shipping label. Customers must contact us first and receive authorization, the correct return address, and a prepaid return label.

Contact Us

For questions concerning shipping, delivery or tracking, contact:

Vseebox Depot
Email: support@vseeboxdepot.net