Refund, Return & Warranty Policy

At SuperBox Shop, we want you to feel confident about your purchase. Eligible orders are protected by our 30-Day Money-Back Guarantee and 1-Year Limited Replacement Warranty.

This policy applies only to products purchased directly from SuperBoxShop.net. Products purchased from another retailer, marketplace, or website are not covered by our return or warranty policies.

30-Day Money-Back Guarantee

You may request a return within 30 calendar days of delivery.

Opened and tested devices may be returned, provided that the product is returned in reasonable condition with all original components, accessories, and packaging.

A complete return should include, when applicable:

• SuperBox device

• Remote control

• Power adapter

• HDMI cable

• User guide

• Original retail packaging

• Any additional accessories included with the order

How to Start a Return

Before returning anything, contact us at:

support@superboxshop.net

Please include:

• Your full name

• Order number

• Email address used to place the order

• Reason for the return

• Photos or video if the product is damaged or defective

Do not ship a product back without contacting us first. Returns sent without authorization may experience delays because we may be unable to identify the order.

Once your return is approved, we will provide return instructions and a prepaid return shipping label.

Return Shipping and Restocking Fees

SuperBox Shop pays for the approved return shipping label.

We do not charge a restocking fee on eligible returns.

The customer is responsible for safely packing the product and delivering the return package to the carrier identified on the prepaid label. We recommend keeping the carrier receipt and tracking information until the return is completed.

Return Condition

Returned products must include all components and accessories originally supplied with the order.

We understand that customers may need to open and test their device. However, products showing excessive physical damage, misuse, unauthorized modification, missing components, or damage caused by improper return packaging may not qualify for a full refund.

Normal inspection and reasonable testing will not result in a restocking fee.

Refund Process

After the returned product is delivered to us, it will be inspected to confirm that the correct product and included components were received.

Once the return is approved, the refund will be issued to the original payment method used for the purchase. We cannot send a refund to a different card, bank account, or payment method.

After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Shipping upgrades or expedited shipping fees, if purchased and already provided, are not refundable unless the order arrived damaged, incorrect, or the service was not provided as promised.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@superboxshop.net.

We will make every reasonable effort to cancel the order before shipment. However, once an order has been processed or transferred to the shipping carrier, it cannot be canceled. After delivery, the order may still qualify for return under our 30-Day Money-Back Guarantee.

Damaged, Defective, or Incorrect Orders

Please inspect your order shortly after delivery.

If your package arrives damaged, contains the wrong product, or appears to be missing an included component, contact us promptly at support@superboxshop.net.

Please provide your order number and clear photos or video showing the issue. Our team will review the information and work with you to provide an appropriate resolution.

Do not discard the product, packaging, or shipping materials while the claim is being reviewed.

1-Year Limited Replacement Warranty

Eligible SuperBox devices purchased directly from SuperBoxShop.net include a one-year limited replacement warranty, beginning on the date of delivery.

The warranty is administered directly by SuperBox Shop and provides a replacement for covered hardware defects. It does not provide a cash refund after the 30-day return period.

If you experience a problem, contact support@superboxshop.net before returning the device. Our team may request your order information, device information, photos, video, or troubleshooting steps to determine whether the issue is covered.

If the hardware is confirmed to be defective and cannot be resolved through reasonable troubleshooting, we will provide return instructions and arrange an eligible replacement.

What the Limited Warranty Covers

The one-year limited warranty covers eligible hardware defects that occur during normal use, including a device that stops functioning because of a covered internal hardware failure.

The warranty applies only to the original purchaser and the original device purchased from SuperBoxShop.net.

What the Limited Warranty Does Not Cover

The warranty does not cover:

• Accidental or intentional physical damage

• Liquid, moisture, fire, or heat damage

• Damage caused by misuse, neglect, or improper installation

• Damage caused by unauthorized repairs or modifications

• Lost or stolen devices, remotes, cables, or accessories

• Normal cosmetic wear

• Internet connection or Wi-Fi problems

• Television compatibility issues unrelated to a hardware defect

• Problems caused by third-party applications, accounts, or services

• Changes to, suspension of, or discontinuation of third-party applications or content

• Damage caused by electrical surges or incompatible accessories

• Products purchased from another seller or website

Replacement decisions are made after troubleshooting and inspection. A replacement may be the same model or a comparable model if the original model is unavailable.

Applications and Third-Party Services

SuperBox Shop sells physical Android-based media-player hardware.

Third-party applications, subscriptions, accounts, services, and content are operated independently of SuperBox Shop. Their availability, performance, pricing, and continued operation are not controlled or guaranteed by us.

Issues limited to a third-party application, content provider, account, subscription, internet provider, or external service do not constitute a hardware defect and are not covered by the limited replacement warranty.

Returns Sent Without Authorization

All returns must be approved before shipment.

Packages sent to an address found online, to the carrier’s return address, or to any location not specifically provided by our support team may be refused, lost, or delayed.

Always contact us first and use the return instructions and prepaid label supplied by SuperBox Shop.

Contact Us

For returns, refunds, damaged orders, or warranty assistance, contact:

SuperBox Shop
Email: support@superboxshop.net
Website: SuperBoxShop.net